Cancellation Policy – Ezra's T.O.R.C.H, LLC
*Subscribers Accommodations* - If you are cancelling from a session, no fees or anything will be charged if you are a Subscriber. We will reschedule at a convenient date and time.
Please be advised that cancellations made up to [48 hours] before a scheduled appointment via [email, text, phone call] will be processed without a penalty.
*For Non Subscribers* (Hourly payments) - Cancellations made [48 hours] or less before an appointment will be subject to a charge of [half of the service rate]. This includes appointments where our service provider is unable to access the property, is turned away, or the client is unavailable. Cancellations made [48 hours] or less before an appointment will be subject to a [rebooking fee of $10].
If Ezra's T.O.R.C.H, LLC cancels an appointment with less than [48 hours notice], a new appointment will be scheduled without penalty to the client, subject to availability.